THE CHALLENGE
A service network supported 800+ product variants across 6 regions. Technicians relied on PDF manuals and tribal knowledge for diagnostics. Resolution times varied wildly between experienced and junior staff. Warranty rule violations cost €50K+ per quarter.
THE SOLUTION
ESPEIRIA Service Edition provides guided decision trees for diagnostics, spare parts selection, and warranty verification. When a product variant changes, all downstream service procedures update automatically.
THE RESULTS
40%
faster resolution
Zero
warranty violations
800+
variants covered
6
regions supported
TESTIMONIAL
“Junior technicians now resolve issues as fast as veterans. Warranty violations dropped to zero — the system simply won't let you make a wrong call.”
Head of Service Operations